Contact AfroPari
Whether you are in Dar es Salaam, Mwanza, or checking scores while travelling, this page explains how to reach AfroPari for account, payment, or product questions. A clear subject line and a short timeline of what happened will almost always get you a better reply than a one-word email sent from three addresses at once.
Primary contact channels
Use the support email shown in the site footer—it is generated from the domain you are visiting so your message routes to the correct inbox. For general enquiries, state whether your issue is login, deposits in TZS, withdrawals, bonus eligibility, or responsible-gambling tools. If you reference a transaction, include the approximate date, time, and amount in Tanzanian shillings plus any reference code from your mobile-money provider.
If live chat is available in your session, it suits quick questions about navigation or bet placement. Do not upload identity documents through unofficial social accounts; wait until a verified agent directs you to a secure path.
Response times
We target swift handling, but volume spikes on big European nights or during CAF competition weeks can add delay. If you do not see an auto-reply within a reasonable window, check spam folders before sending a polite follow-up that quotes your first message date. Duplicate tickets for the same issue slow everyone down.
Before you write: quick checks
- Deposit not credited: keep the SMS or app receipt; mention the wallet or bank channel used.
- Bonus confusion: copy the offer name exactly as shown on the promotions page.
- Self-exclusion or limits: write “Responsible gambling” in the subject so we prioritise care routing.
Security and impersonation
AfroPari will never ask you to send cash to a personal mobile number to “unlock” a withdrawal. If someone claims to be staff on WhatsApp without verification, treat it as fraud and report it through the official email only.
Partnerships
Commercial or media proposals should include verifiable company details and a concise brief. We ignore generic templates. AfroPari reserves the right to decline partnerships that conflict with responsible-marketing standards.
We appreciate thoughtful feedback from Tanzanian players—it shapes our roadmap. Thank you for reaching out clearly and patiently.
Escalations and complaints
If a first response does not resolve your issue, reply within the same email thread with “Escalation” in the subject and summarise what was tried. A senior reviewer will examine the ticket history. For disputes involving settled bets, include market IDs or slip references so trading tools can be checked without guesswork.
We do not guarantee outcomes in your favour when rules support the house decision, but we do guarantee a reasoned explanation referencing the relevant policy clause. That transparency is part of treating Tanzanian customers as partners, not numbers on a dashboard.
Service commitments
We commit to reading every legitimate message, protecting your data in transit, and never selling your contact details to unrelated marketers. We cannot commit to instant answers during every peak event, but we commit to honest timelines and to correcting our mistakes when processes fail.
We reply in good faith to every serious enquiry, even when the answer is not the one you hoped for.